School Year & Holiday Camp Refund, Transfer & Credit Policy

Sienna Ranch classes are outstanding because our staff is outstanding. Our refund policy allows us to reliably staff our programs with brilliant educators for your children, and to guarantee small class sizes. Please read our policies carefully as they have recently changed.  Contact  for clarification if necessary before registering for any class.

Schedule Updates for 2020/2021 School Year: Due to COVID-19, Sienna Ranch will be opening registration as program decisions are made. Please continue to check your email and our registration page for updates. 

School Year Class Discounts

Register for Session 1 Fall classes before July 26th and receive a 5% discount on all classes.  There is also a multi-class discount for our Tuesday and Thursday Half Day Classes.

  • Early Bird Registration for 5% off (All Classes): Register by July 26th 2020.
  • Multi-Class Discount (Tuesday and Thursday Classes Only): Register your student for a Tuesday and Thursday Half Day Class and receive $45 off.

Holiday Camp Discounts

Sienna Ranch will be offering Thanksgiving Break, Winter Break and Spring Break Camps. Registration details are coming soon.

2020-2021 School Year & Holiday Camp Refund, Transfer and Credit Policy

Refund, Transfer and Credit Policy

Camp or class refund, transfer, or credit requests must be made in writing to All requests must be made within 6 months after the program’s start date. Voicemail messages cannot be considered as official transfer or refund requests.Voicemail messages cannot be considered as official transfer or refund requests.

Important Note about Covid-19 Impacts to Class Schedule: If we are unable to offer in-person classes due to Covid-19, all classes will be switched to distance learning. We are unable to offer refunds or credits if the programs switch to a new platform. 

Important Note about Extreme Weather: If there are cancellations due to environmental hazards including but not limited to  active fire, hazardous air quality, flooding, and earthquakes we will endeavor to do make up classes. There are not refunds for missed days due to extreme weather.

Refund: Receiving cash, check or credit card reimbursement for programming paid for out-of-pocket. Charter school funds cannot be turned into cash, check or credit card refunds. All credit card refunds are subject to a 5% processing fee which the credit card and registration company charge us. 

Transfer: Moving tuition monies within the Sienna Ranch registration system directly to programming in a different date range (different week of camp or different session of the school year) for the same child.

Credit: Releasing tuition monies from a specific class/camp/program and applying them to a family’s general account. Sienna Ranch credit never expires and can be used by any member of the immediate family for any Sienna Ranch program including camps, classes, special events, or store items. Credit cannot be turned into cash, check or credit card reimbursement. Charter School Funds may not be turned into credit, as they are only valid for the exact session & class listed on the PO/voucher.

Email received  Credit Card Refund  Transfer Session/Camps  SR Credit
1+ month prior 5% credit card processing fee no fee no fee
2-4 weeks prior 15% fee per program 15% fee per program 15% fee per program
1-2 weeks prior not available 15% fee per program 15% fee per program
less than 1 week not available not available not available

* ‘Time until the start of class/program’ is counted from the start time of the first day of the session.

* AM & PM camps are separate programs and incur separate fees for cancellations or transfers.

* Credit and Transfer are available for use between immediate family members only.

* We will do our best to honor all transfer requests but cannot guarantee space availability due to the first-come, first-served nature of our programming.

*Please note that ALL credit card refunds are subject to a 5% processing fee.

**With one or more week’s notice, one-day programs like Try-It Archery, Private Archery and Try-It Riding Lessons may be transferred to a different date within the same school year.  These programs do not qualify for refunds or credits. For Family Day refund/transfer requests, please read more here.

Missed Classes and Late Enrollment 

  • SCHOOL YEAR CLASSES ONLY: Due to COVID-19, and to ensure safe stable groups we are unable to offer make ups for School Year Classes at this time.
  • HOLIDAY CAMPS: We are unable to offer make ups for any missed days of camp for any reason including illness, injury or family emergency.
  • SIGNING UP AFTER PROGRAM IS IN SESSION: We WILL prorate if you are joining a class or camp after the start of the program.  Please call to register if the class has already begun, as the online registration system will always charge the full program price.

Air Quality, or other Extreme Weather Conditions

We will endeavor to run programs whenever conditions are judged to be safe enough at our outdoor facility. Sienna Ranch uses,,, local emergency services, and other relevant emergency resources to stay informed on the latest conditions. 

We do reserve the right to cancel programs in the event of extreme weather, natural disaster, dangerous criminal activity or any other hazardous conditions that would prevent us from running a safe program. In the event of program cancellation, Sienna Ranch will notify families as soon as possible via email to the address on file. 

Note that we decide whether to cancel a program or not based on our judgement of the safety of running our program according to the information we have access to at the time. We acknowledge and respect that families each have unique needs and levels of comfort and we encourage families to make the attendance decisions that are right for them. If programming goes ahead as planned we are not able to offer any refunds, make-ups, or credits to families who choose not to attend program that day, outside of our regular make-up policy for that program.