School Year & Holiday Camp Refund, Transfer and Credit Policy
Refund, Transfer and Credit Policy
Camp or class refund, transfer, or credit requests must be made in writing to admin@siennaranch.net. All requests must be made within 6 months after the program’s start date. Voicemail messages cannot be considered as official transfer or refund requests. Voicemail messages cannot be considered as official transfer or refund requests.
Important Note about Extreme Weather: If there are cancellations due to environmental hazards including but not limited to active fire, hazardous air quality, flooding, and earthquakes we will endeavor to do make up classes. There are not refunds for missed days due to extreme weather.
Refund: Receiving cash, check or credit card reimbursement for programming paid for out-of-pocket. Charter school funds cannot be turned into cash, check or credit card refunds. All credit card refunds are subject to a 5% processing fee which the credit card and registration company charge us.
Transfer: Moving tuition monies within the Sienna Ranch registration system directly to programming in a different date range (different week of camp or different session of the school year) for the same child.
Credit: Releasing tuition monies from a specific class/camp/program and applying them to a family’s general account. Sienna Ranch credit never expires and can be used by any member of the immediate family for any Sienna Ranch program including camps, classes, special events, or store items. Credit cannot be turned into cash, check or credit card reimbursement. Charter School Funds may not be turned into credit, as they are only valid for the exact session & class listed on the PO/voucher.
| Email received |
Credit Card Refund |
Transfer Session/Camps |
SR Credit |
| 1+ month prior |
5% credit card processing fee |
no fee |
no fee |
| 2-4 weeks prior |
15% fee per program |
15% fee per program |
15% fee per program |
| 1-2 weeks prior |
not available |
15% fee per program |
15% fee per program |
| less than 1 week |
not available |
not available |
not available |
* ‘Time until the start of class/program’ is counted from the start time of the first day of the session.
* AM & PM camps are separate programs and incur separate fees for cancellations or transfers.
* Credit and Transfer are available for use between immediate family members only.
* We will do our best to honor all transfer requests but cannot guarantee space availability due to the first-come, first-served nature of our programming.
*Please note that ALL credit card refunds are subject to a 5% processing fee.
2022 HOLIDAY CAMP REGISTRATION