Sienna Ranch camps and classes are outstanding because our staff is outstanding. Our refund policy allows us to reliably staff our programs with brilliant educators for your children. Camp Refund, transfer or credit requests must be made in writing to email@example.com. Voicemail messages cannot be considered as official transfer or refund requests.
|Email received||Credit Card Refund||Transfer Camp Weeks||SR Credit|
|Prior to May 1st||$25 fee per camp||no fee||no fee|
|May 1st – 2 weeks prior||not available||$25 fee per camp||$50 fee per camp|
|Less than 2 weeks prior||not available||not available||not available|
- 2 weeks prior to start of camp = email received by Sunday evening two weeks prior to first day of camp in question.
- AM & PM camps are separate programs and incur separate fees for cancellations or transfers.
- SR credit and tuition transfer available for use between immediate family members only.
- We will do our best to honor all transfer requests but cannot guarantee space availability due to the first-come, first-served nature of our programming.
Air Quality, or other Extreme Weather Conditions
We will endeavor to run programs whenever conditions are judged to be safe enough at our outdoor facility. Sienna Ranch uses nixle.com, http://www.baaqmd.gov/, http://www.weather.gov/, local emergency services, and other relevant emergency resources to stay informed on the latest conditions.
We do reserve the right to cancel programs in the event of extreme weather, natural disaster, dangerous criminal activity or any other hazardous conditions that would prevent us from running a safe program. In the event of program cancellation, Sienna Ranch will notify families as soon as possible via email to the address on file.
If program is cancelled for any reason we will do our best to make fair compensation for families by offering make ups or spaces in alternative programs. Please note that our private horseback-riding lessons have their own non-riding day policy.
Note that we decide whether to cancel a program or not based on our judgement of the safety of running our program according to the information we have access to at the time. We acknowledge and respect that families each have unique needs and levels of comfort and we encourage families to make the attendance decisions that are right for them. If programming goes ahead as planned we are not able to offer any refunds, make-ups, or credits to families who choose not to attend program that day, outside of our regular make-up policy for that program.