Special Events Refund, Transfer and Credit Policy



Family Day, Field Trips, Camp Outs and Birthday Parties are a great way to have fun, hands-on singular experiences here at Sienna Ranch. Refund, transfer or credit requestsmust be made in writing toadmin@siennaranch.net. You are also welcome to copy siennaranchevents@gmail.com, but change requests will be approved through the main office. Voicemail messages cannot be considered as official transfer or refund requests.

  • 1week prior = email receivedby Sunday evening oneweek prior to [first] day of programin question.
  • Each Field Trip in a series is considered a separate event and requires separate deposits / requests for change.
  • SR credit and tuition transfer available for use between immediatefamily members only.
  • We will do our best to honor all transfer requests but cannot guarantee space availability due to the first-come, first-served nature of our programming.
  • Refund: receiving cash, check or credit card reimbursement for programming paid for out-of-pocket.
  • Transfer: moving tuition monies within the Sienna Ranch registrations system to programming in a different date range (different week of camp or different session of the school year)for the same child.
  • Credit: releasingtuition monies from a specific class/camp/program and applying them to a family’s general account for use by any other sibling (not to be turned into cash, check or credit card reimbursement).

Family Day

Email received Credit Card Refund Transfer SR Credit
More than 1 week prior $10 fee per family registration no fee no fee
Less than 1 week prior not available not available not available

Note: If Sienna Ranch cancels your Family Day due to weather, you will be given an option for a full refund or transfer to future event. See our Weekend Weather page for more information.

Field Trip / Birthday Party

Email received Credit Card Refund Transfer SR Credit
Before Deposit is paid 5% processing fee no fee no fee
Morethan 1 week prior $100 deposit forfeited $100 deposit forfeited $100 deposit forfeited
Less than 1 week priorbut before noon Fri. 50% estimated cost forfeited* 50% estimated cost forfeited* 50% estimated cost forfeited*
Less than 1 week prior after noon Fri. 100% estimated cost forfeited* 100% estimated cost forfeited* 100% estimated cost forfeited*

*Small Field Trips assume a minimum of 6 paying attendees, Large Field Trips assume a minimum of 11 paying attendees, Extra Large Field Trips assume a minimum of 21 paying attendees.

Note: If Sienna Ranch cancelsa premium event like Pony Rides due to weather, you will be given an option for a weather-safe replacement activity and a refund for the cost of that premium activity. Full event refunds are not offered for inclement weather unless conditions (like active lightning) make it unsafe to be outdoors. See our Weekend Weather page for more information.

Camp Out

Email received Credit Card Refund Transfer SR Credit
Before Deposit is paid 5% processing fee no fee no fee
Morethan 1 week prior $100 deposit forfeited $100 deposit forfeited $100 deposit forfeited
Less than 1 week priorbut before noon Fri. 50% estimated cost forfeited* 50% estimated cost forfeited* 50% estimated cost forfeited*
Less than 1 week prior after noon Fri. 100% estimated cost forfeited* 100% estimated cost forfeited* 100% estimated cost forfeited*

*Small Camp Outsassume a minimum of 6 paying attendees, Large Field Trips assume a minimum of 11 paying attendees

Note: If Sienna Ranch cancelsa premium event like Pony Rides due to weather, you will be given an option for a weather-safe replacement activity and a refund for the cost of that premium activity. Full event refunds are not offered for inclement weather unless conditions (like active lightning) make it safe to be outdoors. See our Weekend Weather page for more information.


AGREEMENTS


  • FIELD TRIPS / PARTIES: Your $100 deposit due upon booking is non-refundable and non-transferrable. We run program rain or shine.
  • CAMP OUTS: Your $500 deposit is due to reserve your event. $100 of the deposit is non-refundable and non-transferrable. We run program rain or shine.
  • SCOUTS / FIELD TRIPS: Eventbalance charged to the card on record based on head count day of your event, unless you call ahead to make payment in another way.
  • BIRTHDAY PARTIES: Party balance is due in full the Monday before the party. We will plan to charge the card on record unless you call ahead to make payment in another way.
  • Emergency cancellation (anytime week before field trip and UPuntil noon of Friday prior) submit email requesting cancellation and forfeit 50% the cost of your event (based on minimum 6 attendees for small event, 11 attendees for large event, 21 attendees for x-large event).
  • No shows or cancellations after noon on Friday- NOREFUND available, 100% cost of your event charged (based on minimum 6 attendees for small event, 11 attendees for large event, 21 attendees for x-large event).
  • Sienna Ranch reserves the right to modify activities based on weather or safety. If a substitution means that a ‘premium’ activity cannot be delivered, the premium fee will be refunded.
  • Sienna Ranch is a drug and alcohol-free campus.
  • Sienna Ranch requires chaperonesto supervise all participants while playing on play structures.
  • Sienna Ranch honors scheduling and pricing quoted in Event Agreement.
  • Sienna Ranch is a balloon-free and decoration-lite campus (to keep our animals healthy).
  • Sienna Ranch requires at least 21 days notice by email to change the size of your event (space-dependent, not guaranteed).
  • Sienna Ranch does not allow non-ranch animals on property (with the exception of pre-arranged service animals).
  • All Credit Card Refunds have a 5% Processing fee.

    Air Quality, or other Extreme Weather Conditions

    We will endeavor to run programs whenever conditions are judged to be safe enough at our outdoor facility. Sienna Ranch usesnixle.com,http://www.baaqmd.gov/,http://www.weather.gov/, local emergency services, and other relevant emergency resources to stay informed on the latest conditions.

    We doreserve the right to cancel programs in the event of extreme weather, natural disaster, dangerous criminal activity or any other hazardous conditions that would prevent us from running a safe program. In the event of program cancellation, Sienna Ranch will notify families as soon as possible via email to the address on file.

    If program is cancelled for any reason we will do our best to make fair compensation for families by offering make ups or spaces in alternative programs. Please note that our private horseback-riding lessons have their own non-riding day policy.

    Note that we decide whether to cancel a program or not based on our judgement of the safety of running our program according to the information we have access to at the time. We acknowledge and respect that families each have unique needs and levels of comfort and we encourage families to make the attendance decisions that are right for them. If programming goes ahead as planned we arenotable to offer any refunds, make-ups, or credits to families who choose not to attend program that day, outside of our regular make-up policy for that program.