Special Events Refund, Transfer and Credit Policy


Family Day, Field Trips, Camp Outs and Birthday Parties are a great way to have fun, hands-on singular experiences here at Sienna Racnh.  Refund, transfer or credit requests must be made in writing to admin@siennaranch.net. You are also welcome to copy siennaranchevents@gmail.com, but change requests will be approved through the main office.  Voicemail messages cannot be considered as official transfer or refund requests.

  • 1 week prior = email received by Sunday evening one week prior to [first] day of program in question.
  • Each Field Trip in a series is considered a separate event and requires separate deposits / requests for change.
  • SR credit and tuition transfer available for use between immediate family members only.
  • We will do our best to honor all transfer requests but cannot guarantee space availability due to the first-come, first-served nature of our programming.

Family Day

Email received Credit Card Refund Transfer  SR Credit
More than 1 week prior $10 fee per pass no fee no fee
Less than 1 week prior not available not available not available

Note:  If Sienna Ranch cancels your Family Day due to weather, you will be given an option for a full refund or transfer to future event.  See our Weekend Weather page for more information.

 

Field Trip / Birthday Party

Email received Credit Card Refund Transfer  SR Credit
Before Deposit is paid no fee no fee no fee
More than 1 week prior $100 deposit forfeited $100 deposit forfeited $100 deposit forfeited
Less than 1 week priorbut before noon Fri. 50% estimated cost forfeited* 50% estimated cost forfeited* 50% estimated cost forfeited*
Less than 1 week prior after noon Fri. 100% estimated cost forfeited* 100% estimated cost forfeited* 100% estimated cost forfeited*

* Small Field Trips assume a minimum of 6 paying attendees, Large Field Trips assume a minimum of 11 paying attendees, Extra Large Field Trips assume a minimum of 21 paying attendees.

Note:  If Sienna Ranch cancels a premium event like Pony Rides due to weather, you will be given an option for a weather-safe replacement activity and a refund for the cost of that premium activity.  Full event refunds are not offered for inclement weather unless conditions (like active lightning) make it unsafe to be outdoors.  See our Weekend Weather page for more information.

Camp Out

Email received Credit Card Refund Transfer  SR Credit
Before Deposit is paid no fee no fee no fee
More than 1 week prior $100 deposit forfeited $100 deposit forfeited $100 deposit forfeited
Less than 1 week priorbut before noon Fri. 50% estimated cost forfeited* 50% estimated cost forfeited* 50% estimated cost forfeited*
Less than 1 week prior after noon Fri. 100% estimated cost forfeited* 100% estimated cost forfeited* 100% estimated cost forfeited*

* Small Camp Outs assume a minimum of 6 paying attendees, Large Field Trips assume a minimum of 11 paying attendees

Note:  If Sienna Ranch cancels a premium event like Pony Rides due to weather, you will be given an option for a weather-safe replacement activity and a refund for the cost of that premium activity.  Full event refunds are not offered for inclement weather unless conditions (like active lightning) make it safe to be outdoors.  See our Weekend Weather page for more information.


 AGREEMENTS


  •  FIELD TRIPS / PARTIES: Your $100 deposit due upon booking is non-refundable and non-transferrable.  We run program rain or shine.
  • CAMP OUTS: Your $500 deposit is due to reserve your event.  $100 of the deposit is non-refundable and non-transferrable.  We run program rain or shine.
  • SCOUTS / FIELD TRIPS: Event balance charged to the card on record based on head count day of your event, unless you call ahead to make payment in another way.
  • BIRTHDAY PARTIES: Party balance is due in full the Monday before the party.  We will plan to charge the card on record unless you call ahead to make payment in another way.
  • Emergency cancellation (anytime week before field trip and UP until noon of Friday prior) submit email requesting cancellation and forfeit 50% the cost of your event (based on minimum 6 attendees for small event, 11 attendees for large event, 21 attendees for x-large event).
  • No shows or cancellations after noon on Friday- NO REFUND available, 100% cost of your event charged (based on minimum 6 attendees for small event, 11 attendees for large event, 21 attendees for x-large event).
  • Sienna Ranch reserves the right to modify activities based on weather or safety.  If a substitution means that a ‘premium’ activity cannot be delivered, the premium fee will be refunded.
  • Sienna Ranch is a drug and alcohol-free campus.
  • Sienna Ranch requires chaperones to supervise all participants while playing on play structures.
  • Sienna Ranch honors scheduling and pricing quoted in Event Agreement.
  • Sienna Ranch is a balloon-free and decoration-lite campus (to keep our animals healthy).
  • Sienna Ranch requires at least 21 days notice by email to change the size of your event (space-dependent, not guaranteed).
  • Sienna Ranch does not allow non-ranch animals on property (with the exception of pre-arranged service animals).